Shipping Policy
Products containing liquids must not be allowed to freeze.
During winter months, please ensure that someone is available to receive your package upon delivery to prevent freezing damage.*
Shipment Processing Time
All orders are processed within 1–2 business days (until 8:00 AM PST on weekdays). Processed orders are collected by carriers Monday through Friday. Orders are not shipped or delivered on weekends or public holidays. Typical delivery times are: U.S. & Canada: 6–12 business days; all other countries: 12–25 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If you have any questions regarding your order, please contact info@semcospaces.com
Currently, we cannot offer free shipping to Alaska or Hawaii.
semcospaces.com is not liable for third-party shipping and delivery times. Once an order has been handed over to the carrier, transit times and delivery conditions are beyond our control.
Damages
semcospaces.com is not liable for any products damaged or lost during shipping. It is the carrier’s responsibility to handle your package with care.
If your products arrive damaged, keep the package and all contents until the carrier completes an inspection. Take a picture of the container (with the lid open) and a picture of the damaged packaging and email them to our team while a claim is filed. Once the carrier’s claim verdict is received, we will issue a replacement.
Products must be stored in closed containers and kept above freezing point. Mix products well before use. For any frozen products not reported within 7 days after receipt, replacements cannot be issued.
Shipping Address and Delivery
We are not liable for lost packages due to incorrect addresses provided by the customer or for wrong product selections. If a reshipment is required due to customer error, shipping costs will apply. Please ensure that your shipping address is correct prior to checkout. We cannot accept P.O. Box addresses due to carrier restrictions. If you realize you entered an incorrect address, please contact our customer service team immediately before the order is processed.
We are liable only for loss or damage during transit. Once a package is marked as “Delivered” by the carrier, we are not responsible for theft or loss.
LTL (Less Than Truckload) Shipments
For larger orders, shipments may be sent via LTL freight. Once an LTL shipment leaves our warehouse, the shipping address cannot be changed. Delays caused by incorrect addresses or customer unavailability for delivery may result in additional storage fees, payable by the customer. If an order is canceled or returned after shipment, a 45% restocking fee plus all transportation costs will apply.
Shipping Delays
Seasonal weather events (such as winter storms or wildfires), power outages, national emergencies, or other unforeseen disruptions may cause shipping delays. Shipments delayed due to these circumstances are not eligible for refunds or credits.
Delivery Terms
We primarily use UPS for delivery. We are not responsible for incorrect addresses provided by the customer or if our carrier is unable to deliver due to restricted access. We are not liable for theft that occurs after delivery has been completed and marked “Delivered” by the carrier.
Shipping Outside the U.S.
We are not liable for additional taxes, duties, or import fees for orders shipped outside the United States. Please check your country’s import regulations and HS code restrictions prior to ordering. If an order is returned to us due to import-related issues, shipping fees are nonrefundable, and a 25% restocking fee will apply.
Free Shipping
Free shipping on orders over $299 applies only to the 48 contiguous states within the U.S. For Alaska, Hawaii, or any destination outside the 48 states, shipping charges will be calculated at checkout. We are not responsible for any import duties or taxes that may apply based on your delivery address.
Customer Support
Email: info@semcospaces.com